At Alternative Choice Garden Centre, we are committed to ensuring that the plants you’ve purchased from us thrive in your yard and add beauty to your surroundings for years to come.

To better support you and your investment, we are introducing a requirement in our tree and shrub warranty. Moving forward, we will be using an online registration form.  The new online form will include taking a picture of your newly planted tree or shrub in the fall, and in the spring.

 

This will:

1. Ensure that the tree or shrub has been planted correctly.

2. Identify any potential issues early on, so we can assist with solutions before winter sets in.

 

What You Need to Do:

1. Complete our online form and upload your photo using this link: [Insert Link Here].

2. Take a clear photo of your tree or shrub in its current state, focusing on both the plant and the surrounding area.

3. Submit the form by [insert deadline date].

 

We appreciate your cooperation in helping us ensure the long-term health of your trees and shrubs. If you have any questions, please don’t hesitate to reach out. Our team is here to assist you with any concerns or advice you may need.

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​​We warrant potted deciduous & evergreen plant material classified as Zone 1-3 according to the USDA/ Agriculture Canada growing zones. 

(Warranty only covers winter hardiness of trees and shrubs. (no bareroot or caliper trees). 

 

• Sale or discount items, perennials, tropicals or annuals DO NOT carry a warranty. 

 

• The warranty holds no cash value and is non transferable. 

 

• ​NO WARRANTY will be issued prior to June 10th the following year. No in season warranty as warranty covers winter hardiness only. 

 

• Warranty material can be replaced with like plant material.  

• We will replace with proper registration 50% of the value spent (before taxes) on the original purchase ONE TIME ONLY.  

• For your warranty, please dig up (after June 10th) and bring in your tree or shrub, root ball included along with your sales receipt and original product tag. 

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​ Mother Nature takes her time in spring as does each variety of plant. A spring season can be favourable for an early start but that does not mean your plants are.  This is out of our care & control and as a result, we ask that you be patient with your plants, providing your plants the time they require to naturally leaf out. 

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We request your patience with all deciduous plants as they all leaf out at a different pace. Scratch a small patch of the bark off a lower branch, if it is green underneath this shows that your plant is still alive! DO NOT dig your plant out of the ground without being certain it is dead or before June 10th. Some shrubs are herbaceous, meaning they die back to the ground every year so they often require more time for their new growth to start emerging. 

 

• If in the event you are having issues with your purchase, please contact us as soon as issues arise for assistance. 

 

We reserve the right to refuse the warranty for: 

• animal or human damage 
• pests & diseases 
• improper care, planting and watering practices 
• unplanted material 
• raised bed & container plantings 
• plant material not planted with the recommended time (10 days) & materials for success 

 
The main reason zone hardy trees and shrubs fail to survive is human error...improper planting & underwatering. Keep in mind you purchase your plant in good condition. We strive to ensure that all plants while at Alternative Choice Garden Centre are in good health and will continue to prosper given proper planting and care. 

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Our staff are happy to assist you, check with them regarding planting, proper maintenance or any other related questions. We will happily provide you with the tools for a successful yard & garden. Ultimately, it’s your proper planting and maintenance of your new trees & shrubs that will make them thrive. 

 
If you find yourself without time and want a well-maintained garden and yard, please inquire about our Yard Care options to suit your needs.